Customer Service - Foranea (Tecate)

Descripción y detalle de las actividades

• Essential Functions: Ensures Ecommerce’s customer service activity runs efficiently and effectively.
• Responds to the concerns and inquiries of incoming customers regarding the status of orders, changes, delivery times, through a service platform.
• Processing orders by helping our customers and business clients with their purchases.
• Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.
• Balancing multiple chats, platforms.
• On the phone engaging in thoughtful conversations with customers while enhancing the customer experience.
• Balancing multiple priorities and using good judgment to manage time.
• Maintains awareness towards product education, to better assist customers.
• Be well-organized and have a creative mindset that helps problem-solve and come up with uniq...