Customer Service Jr. Representative And Support

**Responsibilities: Customer Service Support Jr.
**
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate internal teams as needed.
- Provide product information, guidance, and training to customers.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Identify and document recurring customer issues to inform product and service improvements.
- Contribute to the creation and maintenance of a comprehensive knowledge base for customer FAQs.
**Data Analysis**
- Collect, clean, and analyze customer support data to identify trends, patterns, and areas for improvement.
- Generate regular reports and dashboards on key customer support metrics (e.g., first contact resolution, response times, customer satisfaction).
- Use data insights to recommend process improvements, training needs, and product enhancements.
- Assist in developing and implementing strategies t...