Job Description
Greenspoon is Kenya’s first and only online store for conscious consumers. The company specializes in connecting customers with the source of their products and is underpinned by a philosophy that conscious consumerism can help diminish the effects of climate change, and that through changing the way humans consume we will be able to achieve lasting change.
Customer Service Lead
Key responsibilities
Lead the day-to-day operations of our customer service team, ensuring quick response times, empathetic conversations, and high-quality resolutionsCoach and mentor a team of customer service agents across phone, WhatsApp, and emailMonitor and improve service levels, shift planning, and team availability to match demand and uphold our premium delivery promiseAnalyze customer feedback and complaints to identify recurring issues, escalate as needed, and drive proactive so...