Customer Service Manager at Trojan Technologies
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Trojan Technologies
📍 london, on, Canada
Job Description
Drive exceptional customer experiences as a Customer Service Manager at Trojan Technologies, a Veralto company, in London, Ontario. This hybrid role allows you to lead a dynamic team while enhancing the customer journey.
In this key position, you will report to the Senior Manager, Customer Service, and be responsible for building a top-tier customer support organization. Your focus will be on improving customer retention through the Customer Health Index (CHI) and leading teams via effective coaching and collaboration across functions like Sales and Operations.
Key Responsibilities:
• Create high-level support systems for department customers
• Drive, measure, and enhance Customer Health Index (CHI)
• Lead and coach teams, fostering collaboration with cross-functional partners
• Analyze operational data to detect trends and drive improvements
• Manage order-to-delivery processes ensuring operational efficiency
Requirements:
• Bachelor's degree or related post...
In this key position, you will report to the Senior Manager, Customer Service, and be responsible for building a top-tier customer support organization. Your focus will be on improving customer retention through the Customer Health Index (CHI) and leading teams via effective coaching and collaboration across functions like Sales and Operations.
Key Responsibilities:
• Create high-level support systems for department customers
• Drive, measure, and enhance Customer Health Index (CHI)
• Lead and coach teams, fostering collaboration with cross-functional partners
• Analyze operational data to detect trends and drive improvements
• Manage order-to-delivery processes ensuring operational efficiency
Requirements:
• Bachelor's degree or related post...