customer service manager - retail

Overview

Languages: English

Education: College/CEGEP

Experience: 2 years to less than 3 years

On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Plan budgets and monitor revenues and expenses
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers