Job Description
**Key Responsibilities**:
- Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.
- Answer incoming calls, handle questions about existing policies, and decide on the best course of action.
- Be the first contact after a policy is sold, identify risks, and ask the right questions.
- Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills.
- Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.
- Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.
- Handle most situations independently, resol...
- Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.
- Answer incoming calls, handle questions about existing policies, and decide on the best course of action.
- Be the first contact after a policy is sold, identify risks, and ask the right questions.
- Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills.
- Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.
- Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.
- Handle most situations independently, resol...