Job Description
Travel Specialist (Bilingual English & French)
The Customer Service team is responsible for maintaining Tablet's reputation for having the best customer service in the online travel agency business.
As the face of the company, our Travel Specialists' mission is to create a customer experience so incredible it defines the brand.
Responsibilities
Convert new users into loyal customers, keep existing customers coming back for more, quickly and confidently minimize damage while demonstrating resourcefulness and grit, and predict and get ahead of conflicts.
Assist clients across the Tablet Hotels and MICHELIN Hotel brands via phone, email, and live chat with hotel reservations, hotel recommendations, rate and availability searches, technical support, special requests, and feedback.
Act as an ambassador of the Tablet Plus program.
Handle up to 25% of the role dedicated toward restaurant inquiries for the MICHELIN Guide.
Qualifications
Superb oral and wr...