Job Description
Responsibilities:
Answer inbound calls in a more professional manner and provide information about products and services or resolve issue on first contact (FCR)Identify and assess customers’ needs and provide a solution to delight themResponsible for assisting customers to process their orders or cancel and capture details in the ticketing system/CRMProcess orders, applications, and formsHandle complaints, provide appropriate solutions and alternatives in a timely mannerFollow up on customers’ and their complaints; ensuring that customers’ requests are addressed accordinglyResolve customer complaints via phone, email, live chat, or social mediaKeep records of interactions and transactions of customers, keeping records of details of customers’ complaints, inquiries, and comments in the ticketing system/CRMBuild sustainable relationships of trust through open and i...