Job Description
Key Responsibilities:
Respond promptly to customer inquiries through chat or email platforms.
Provide accurate, valid, and complete information to customers by using available resources and systems.
Handle and resolve customer complaints or issues with professionalism and empathy.
Guide customers on company products/services, troubleshooting when necessary.
Document all interactions and updates accurately in the system.
Collaborate with team members and other departments to resolve escalated issues.
Strive to meet or exceed individual and team performance metrics.
Qualifications:
At least Senior High School Graduate or equivalent; bachelor's degree is a plus.
Above average written communications skills with strong attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment
Proficient in using basic computer applications and navigating online tools
Respond promptly to customer inquiries through chat or email platforms.
Provide accurate, valid, and complete information to customers by using available resources and systems.
Handle and resolve customer complaints or issues with professionalism and empathy.
Guide customers on company products/services, troubleshooting when necessary.
Document all interactions and updates accurately in the system.
Collaborate with team members and other departments to resolve escalated issues.
Strive to meet or exceed individual and team performance metrics.
Qualifications:
At least Senior High School Graduate or equivalent; bachelor's degree is a plus.
Above average written communications skills with strong attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment
Proficient in using basic computer applications and navigating online tools