Customer Service Representative / Customer Care Associate

Customer Service Representative / Customer Care Associate

The Customer Service Representative / Customer Care Associate is responsible for the coordination of telephone referrals, verification of criteria and appropriate funding in setting up clients for home oxygen therapy and related healthcare services. Receive and process client walk‑in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk‑in clients.

What you will enjoy doing*

• Coordinate telephone referrals, verify eligibility criteria and appropriate funding, and set up clients for home oxygen therapy and related healthcare services.
• Perform customer service activities, including receiving and entering telephone and walk‑in orders, answering questions, tracing order and shipment status, and resolving issues.
• Provide complete and accurate account setup and pricing data, and maintain the ongoing...