Customer Service Representative / Dispatch

Mr. Rooter is a premier provider of plumbing and drain cleaning services!

The selected candidate will have a dynamic phone presence, excellent problem solving and customer service skills, and a working knowledge of computer software.

Required:

• Field incoming calls to increase sales & traffic for most efficient & effective services
• Interview customers by phone to obtain all necessary info to provide best service
• Track sales and make regular reports
• Handle customer complaints and customer concerns with billing or service
• Dispatch Service Technicians to job sites
• Handle Technician issues
• Track job tickets & time records and make regular reports
• Follow-up on timely commercial collections and payments
• Follow-up with customers to ensure on time & satisfactory service
• Excellent people skills
• Self-motivated

If you are service oriented and eager to learn a skilled trade, Mr. Roo...