Job Summary:
· Proactive Tactical Service Support
· Proactive Customer Relationship Management
· Customer Advocacy/Problem Resolution
Master Order Management (including Quote, order entry, reschedule, shipment expedite, RMA etc)
Customer Relationship Management: Ensure consistent, high-quality customer experience across all touchpoints. Customer Advocacy/Problem Resolution: Demonstrate strong escalation management skills, ensuring timely resolution of complex or urgent cases. Systems & Tools Expertise: Master Oracle system and Salesforce case management Thorough understanding supply chain management Customer service skills, data analysis and problem-solving skills Able to perform multiple tasks simultaneously, able to balance short- and long-term goals Strong Interpersonal skills Strong communication skills (English written and verbal) Motivational skills, inno...