Customer Service Representative

The role is responsible for managing end-to-end order processing, inventory oversight, and logistics coordination for cargo treat products across domestic and international markets. This position acts as a key liaison between customers, supply chain, carriers, and internal stakeholders to ensure timely delivery, compliance, and proactive issue resolution.

Essential Functions

• Process and manage domestic and international cargo treat orders from entry through fulfillment
• Create and manage purchase orders for blind and direct shipments
• Coordinate product availability and demand planning with Supply Chain teams
• Monitor and manage cargo treat inventory levels in accordance with established safety stock requirements
• Serve as a primary point of contact for all stakeholders, providing regular updates and proactively communicating delays or changes
• Prepare, maintain, and distribute weekly inve...