Job Description
Customer Service Representative
Location: Fargo, ND
Schedule: Full-Time | Office-Based
Overview
We are seeking a Customer Service Representative to join a small, team-oriented call center environment. This role involves handling inbound customer calls, coordinating services, and providing support to clients in the Fargo/Moorhead area. The ideal candidate is calm under pressure, detail-oriented, and enjoys helping customers through challenging situations.
Responsibilities
+ Answer inbound customer calls (20–40 calls/day on average)
+ Assist customers in scheduling services within a 50-mile radius of Fargo/Moorhead
+ Provide support to customers in stressful or urgent situations, ensuring a calm and positive experience
+ Accurately enter customer information into internal systems
+ Coordinate with service technicians regarding schedules and job assignments
+ Maintain organized and up-to-date records of customer interact...
Location: Fargo, ND
Schedule: Full-Time | Office-Based
Overview
We are seeking a Customer Service Representative to join a small, team-oriented call center environment. This role involves handling inbound customer calls, coordinating services, and providing support to clients in the Fargo/Moorhead area. The ideal candidate is calm under pressure, detail-oriented, and enjoys helping customers through challenging situations.
Responsibilities
+ Answer inbound customer calls (20–40 calls/day on average)
+ Assist customers in scheduling services within a 50-mile radius of Fargo/Moorhead
+ Provide support to customers in stressful or urgent situations, ensuring a calm and positive experience
+ Accurately enter customer information into internal systems
+ Coordinate with service technicians regarding schedules and job assignments
+ Maintain organized and up-to-date records of customer interact...