Customer Service Representative / General Administrative Assistant
L
Leidos
📍 Springfield, VA, United States
Job Description
**Description**
**Job Description**
We are seeking a dependable, customer-focused **Customer Service Representative** to serve as a primary point of contact for customers while supporting daily office operations. This role is responsible for delivering responsive, high-quality service, resolving inquiries efficiently, and ensuring positive customer experience in a fast-paced environment.
**Primary Responsibilities** :
+ Serve as the first point of contact for customer inquiries via phone, email, and chat
+ Provide timely, accurate, and professional responses to customer questions and service requests
+ Resolve customer concerns and complaints with a positive, solution-oriented approach
+ Document customer interactions, service requests, and resolutions in internal systems
+ Follow up with customers to ensure satisfaction and complete issue resolution
+ Maintain and update customer records and databases to ensure accuracy
+ Coordinat...
**Job Description**
We are seeking a dependable, customer-focused **Customer Service Representative** to serve as a primary point of contact for customers while supporting daily office operations. This role is responsible for delivering responsive, high-quality service, resolving inquiries efficiently, and ensuring positive customer experience in a fast-paced environment.
**Primary Responsibilities** :
+ Serve as the first point of contact for customer inquiries via phone, email, and chat
+ Provide timely, accurate, and professional responses to customer questions and service requests
+ Resolve customer concerns and complaints with a positive, solution-oriented approach
+ Document customer interactions, service requests, and resolutions in internal systems
+ Follow up with customers to ensure satisfaction and complete issue resolution
+ Maintain and update customer records and databases to ensure accuracy
+ Coordinat...