Job Description
Overview: As a Customer Services Representative (CSR) at Orega, you'll play a crucial role in delivering top-notch customer service to our Centre's clients and visitors. This hands-on position requires a friendly and proactive individual with a 'nothing is too much trouble' attitude.
Full training is provided for this role.
Key Responsibilities:
Customer Services:
- Be the welcoming face of our Centre, handling front-of-house customer liaison.
- Efficiently manage reception duties with a courteous and professional approach.
- Answer switchboard calls promptly, maintaining rapid response standards.
- Log call information, maintain accurate records, and handle routine clerical tasks.
- Communicate effectively between customers, suppliers, visitors, and internal staff.
- Maintain a high level of customer service, embodying a positive and helpful attitude.