Customer Service Representative

Guadalajara, Mexico
- DOP
- *******
**Job Description**:
**Role Purpose**
- The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs._
**Do**
- ** Support process by managing transactions as per requiredquality standards**
- _ Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue_
- _ Update own availability in the RAVE system to ensureproductivity of the process_
- _ Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions_
- _ Follow standard processes and procedures to resolve all clientqueries_
- _ Resolve client queries as per the SLA's defined in thecontract _
- _Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and...