Customer Service Representative

Thos. R. Birnie & Sons

📍 Hamilton, Ontario, Canada

Full Time Information and Record Clerks Posted June 12, 2026

Job Description


The Opportunity: 

Are you a people person with a passion for helping others? As a Customer Service Representative you are a vital member of our team, acting as the first point of contact for our customers and ensuring that every caller feels heard and cared for.

Key tasks include:

  • Answer incoming calls with a friendly and professional attitude

  • Convert calls into scheduled service appointments

  • Make follow-up calls after recent service visits to verify customer satisfaction

  • Make outbound calls to membership customers to book annual appointments

  • Prioritize and coordinate service schedules

  • Keep customer database up-to-date with accurate information

  • Handle other admin tasks as needed




Job Type: Full Time


Pay: $21 - $25 per hour


Job Location: Our Customer Service Represent...