Customer Service Representative
Cross Border Talents
📍 İzmir, Turkey, Turkey
Job Description
️Work From Home as a Customer Service Representative (German Speakers)
Do you speak German fluently (C1/C2) and want to build your career with one of Europes leading technology retailers?
Were hiring Customer Service Representatives for MediaMarkt & Saturn (MMS)
supporting customers in Germany and Austria!
What Youll Do
Provide support to customers via inbound calls (emails may be added later).
Handle common inquiries such as:
o Store locations.
o Online returns.
o Complaint management.
o Checking product stock in stores.
o Product reservations (IBS).
Deliver excellent service, contributing to high customer satisfaction.
Join a long-standing, stable project with a low turnover rate.
Be part of team meetings, feedback sessions, and special day celebr...