Customer Service Representative

Palmpay is a Pan-African fintech company currently operating in Tanzania, Ghana, Nigeria and expanding to other markets in Uganda.

We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are seeking for a proactive and results-driven Customer Service Representative will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities Respond and manage multiple inbound calls from customers.

Listen and interact with clients to identify and provide solutions effective for meeting their needs.

Build and establish positive trust relationship with clients in order to ensure continued client patronage and satisfaction.

Provide clients with information on company products and services in order to address their inquiries.

Collaborate with the customer service manager to ensure prop...