What you will do
As a Customer Service Representative, you will:
Constant communication with assigned customers to identify supply chain opportunities and work on a continuous improvement approach towards process improvement opportunities;Ensure timely communication and feedback to customers on all issues affecting / impacting their business from a supply chain perspective;Liaise with customers stakeholders to ensure projects and deliveries are carried out in a timely manner;Liaise with internal Key Account teams and other internal stakeholders managing feedback regarding supply chain issues;Drive Customer experience feedback and results together with customer;Responsible for the operational excellence of customer´s ordering, design and shipping process through alignment with back office team;Manage S&OP involvement to secure accurate forecasting;Leads and parti...