Customer Service Representative

Summary : The Customer Service Representative, reporting to the Illinois Customer Service Manager, is directly responsible for providing support to customers. Acts as a liaison between customers, operations, and sales team.

Interact with customers daily to drive, develop, and expand our presence. Independently communicate product knowledge, order fulfillment, request for information, general inquiries, etc.

Act as a liaison between customers, operations, and sales. Process customer inquiries in a timely fashion. Support Anderson Process Core Values : Growth, Expertise, Embrace Change, Teamwork, & Community.

Essential Duties and Responsibilities:

• Process quotes, orders, and RMAs in a timely and accurate manner.
• Coordinate with Engineering and Sales on inquiries which require involvement from both groups.
• Prioritize, respond to and flag incoming phone calls, e-mail messages and faxes.
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