Customer Service Representative

Ensure timely and accurate movement of freight as well as accurate data and information entry into the operating system, while providing exceptional customer service.

Duties and responsibilities

• Interact with customers in arranging their shipments, answering general inquiries regarding invoices, services, payments and quotes
• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into the operating system
• Track and trace shipments as required
• Ensure timely movement and delivery of freight to customers
• Ensure accurate and timely client invoicing
• Complies with internal policies and procedures
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to em...