Job Description
Customer Support Representative (Onsite)
Location: Manhattan, New York
Employment Type: Contract (Full Time)
Experience: From 0 years to 5 years
Hourly Rate: $18 - $19 per hour (All inclusive)
Position Summary
The Customer Support Desk is the first point of contact for end users. You will resolve incidents promptly, maintain accurate records, and deliver a high-quality customer experience — all while meeting service level targets and supporting the overall efficiency of the Service Desk.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat in a professional and friendly manner
- Assist customers by providing information and guidance related to operational services
- Record inquiries and requests using a ticketing or support system