Job Description
Role: Customer Support Executive US Banking Voice Process
Industry: BPO / International Banking
Type: Full-time
Mode: Work from office
Eligibility:
Education: Undergraduate / Graduate both can apply
Experience: Minimum 6 months of international voice process experience is mandatory
Key Responsibilities:
- Handle inbound customer queries related to US banking products and services
- Maintain high levels of customer satisfaction through professional and prompt support
- Resolve issues related to transactions, statements, cards, accounts, etc.
- Meet process performance metrics and quality standards
Work Schedule:
- Rotational Night Shifts (US Shift Hours)
- 5 Days Working