Customer Service Representative (Non-Voice)

JOB OVERVIEW

We’re looking for skilled and motivated Customer Service Representatives (Non‑Voice) to join our growing team and deliver exceptional support to our offshore clients via email and chat channels, ensuring each interaction is handled with professionalism, empathy, and efficiency.

RESPONSIBILITIES

• Respond to customers via email and chat in a courteous, timely, and professional manner.
• Understand customer needs, resolve inquiries, and achieve first‑contact resolution whenever possible.
• Research systems to retrieve or update information, collaborating with other departments as needed.
• Follow client processes, scripts, and policies while maintaining a customer‑focused approach.
• Use training resources and knowledge bases to provide accurate responses.
• Handle and protect confidential and sensitive information appropriately.
• Escalate complex issues to supervisors or managers when req...