Job Description
Under the direction of the Customer Service Manager, the Customer Service Representative will provide customers with customer service that surpasses all expectations.
Essential Functions/Responsibilities
- Responsible for the processing of all customer orders and escalations in a timely and efficient manner. These may be processed by phone, email, web chat, fax, and mail.
- Responsible for helping process quotes when needed.
- Cross-sell, upsell and suggest products on all appropriate calls.
- Assist customers with requests such as status of orders, back orders, special instructions, package tracking, issuing credits, processing customer returns, and handling carrier issues.
- Customer Service Representative will have the ability to:
- Organize and manage multiple priorities.
- Offer best in class service to all customers.
- Build new and maintain ongoing business rel...