Job Description
Responsibilities
Manage high-volume inbound and outbound customer calls in a professional and efficient mannerAccurately process sales orders, quotes, and customer inquiriesTake and enter orders with a high degree of accuracy, ensuring all required details are capturedAssist customers with product inquiries, order placement, order tracking, and issue resolutionSchedule delivery times and coordinate closely with customers and dispatch to ensure timely serviceProactively follow up with customers regarding orders, changes, or service updatesMonitor order progress and adjust schedules as required to meet delivery commitmentsContinuously assess and optimize scheduling to support operational efficiencyVerify order accuracy prior to dispatch to minimize errors and delaysProvide backup support for dispatch functions as requiredPerform other related duties as assignedTechnical Require...