Customer Service Representative

Purpose of the Role

To provide a courteous, prompt, and professional administration service to all customers and internal departments and ensure all accounts are administered comprehensively.

Role

In this exciting role, you will:

• Communicating schedules and order dates to external sales teams and customers.
• Raising customer orders on the business system, receive customer repeat orders with an amendment to the artwork & process through the appropriate procedure.
• To work with Estimating and Sales Departments to ensure correct pricing is issued to the customer, entered the Business System and invoiced.
• Receiving a customers’ request for order amendment, confirm the amendment with production and purchasing and issue notice to senior management of any sales projection change.
• Raising a concession form for customer trials when required, ensuring that no customer trial progresses without either a purchase ...