Customer Service Representative

We are a Japanese company with over 10 years of presence in Mexico, specializing in precision components for the automotive industry.We value continuous improvement, quality, and cross-functional collaboration.We are currently looking to add a professional to our team who will serve as a key liaison between our customers and internal departments.
**Position Objective**Manage and strengthen relationships with new and existing customers, ensuring their needs are met through effective commercial attention aligned with the company's internal processes.
**Main Responsibilities**:- Identify growth opportunities within existing accounts.
- Contact new and current customers to understand their needs and present appropriate solutions.
- Negotiate prices, sales conditions, and service agreements according to company policies.
- Prepare professional sales contracts and follow up on purchase orders.
- Use ERP and CRM systems to manage communications, orders, and related ...