Customer Service Representative

Summary:

Supports and drives high levels of customer satisfaction for assigned accounts by providing excellent, prompt, and courteous support.

Duties and Responsibilities:

• Work closely with Sales Representative to quote products to customers in a timely and efficient manner.

• Work with customers to forecast parts based on historical usage and knowledge of customers’ production plans.

• Respond to customers’ quality and engineering requests and provide feedback through coordination with supervisor and the company quality and engineering teams.

• Manage and enter sales orders and quotes into the company ERP system.

• Review customer purchase orders for details about material specifications, packaging, and pricing, and make recommendations to the customer regarding those items.

• Review customer prints for accurate part dimensions, material specifications, and other critical item...