Customer Service Representative

Job Description

We are looking for enthusiastic and customer-focused Customer Service Representatives to join our voice support team in Cebu. The role involves handling inbound and/or outbound customer calls, resolving concerns efficiently, and delivering excellent customer experience while working onsite during night shift hours.

Key Responsibilities

• Handle customer inquiries via voice calls in a professional and courteous manner
• Resolve customer issues, complaints, and requests accurately and within defined SLAs
• Provide correct information about products, services, and company policies
• Document call details and customer interactions in internal systems
• Meet or exceed individual and team performance metrics (AHT, CSAT, quality scores)
• Escalate complex issues to the appropriate teams when necessary
• Maintain compliance with company standards, data privacy, and security policies

Qualification...