Customer Service Representative

Responsibilities

• To manage the regular business interactions with selected Key/Strategic customer as the main point of contact, liaisng between tactical customer buying team and the Lakeside Production, Planning and Intercompany suppliers.
• Management of selected customer demand through order entry and loading of schedules downloaded from customer portals (e.g. CEVA Matrix) into the ERP system.
• Validation of Enterprise Material Transfer (EMT) demand flow down to intercompany supplier sites ERP system.
• Responsible for collaborating with necessary stakeholders to communicate delivery commitments via customer portals.
• Manage Customer plant visits, including Customer Orderbook Reviews along with Production and Supply Chain stakeholders.
• Maintain knowledge and train others to navigate and manage customer websites.
• Analyze and report on internal and external key customer metrics as it relates to delivery and quality; co...