Customer Service Representative (Remote • Full-Time)

Be the reliable point of contact for business owners and the steady hand that keeps projects organized and moving.

We are looking for a people-first Customer Service Representative to handle phone support, manage schedules, calendars, files, and emails, and ultimately help deliver a smooth, high-trust overall customer experience.

If you love helping people, keeping details straight, and making sure nothing falls through the cracks—this is for you.

What You’ll Do

• Respond to customer inquiries via phone and email with professionalism and empathy
• Update and maintain CRM records (leads, contacts, notes, follow-ups)
• Schedule appointments and coordinate calendars to keep the team on track
• Support basic project coordination by relaying updates and confirming next steps
• Keep communication clear, accurate, and consistent—so customers feel confident

You’...