Customer Service Representative

Job Description

On-site - Rizal 1-3 Yrs Exp Bachelor Full-time

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Explain pawnshop services, terms, and conditions to clients clearly.
• Assess and evaluate the value of items brought in for pawning, buying, or selling.
• Process loans, repayments, and redemption transactions accurately.
• Handle cash and electronic payments securely, issuing receipts and maintaining accurate records.
• Maintain knowledge of the store’s inventory, promotions, and pricing.
• Display and organize items for sale, ensuring they are clean and presentable.
• Answer customer inquiries regarding loans, interest rates, and policies.
• Resolve customer complaints or elevate issues to the manager when necessary.
• Perform inventory management, including tagging, storing, and securing pawned items.
• Ensure complian...