Job Description
Job details We are seeking a detail-oriented and proactive Customer Service Representative with a background in manufacturing and shipping environments. In this role, you will act as the vital link between customers, production teams, and planning departments. You will utilize an ERP system daily to track, manage, and process orders efficiently, ensuring the logistics pipeline runs smoothly. ...
Responsibilities:
Manage and process customer orders accurately within a strict 48-hour SLA.
Navigate and maintain data integrity within our internal ERP system.
Collaborate daily with the production team, planning department, and shipping logistics to track order statuses.
Handle high-volume inbound customer inquiries via a phone queue (following a thorough 45-60 day training period).
Provide clear, professional communication regarding shipping timelines and order updates.
Working hours: 8:00 AM - 5:00 PM
Skills:
Degree is preferred
Educa...
Responsibilities:
Manage and process customer orders accurately within a strict 48-hour SLA.
Navigate and maintain data integrity within our internal ERP system.
Collaborate daily with the production team, planning department, and shipping logistics to track order statuses.
Handle high-volume inbound customer inquiries via a phone queue (following a thorough 45-60 day training period).
Provide clear, professional communication regarding shipping timelines and order updates.
Working hours: 8:00 AM - 5:00 PM
Skills:
Degree is preferred
Educa...