Customer Service Representative

+ Ensure excellent customer service throughout company processes to maintain high customer satisfaction

+ Act as a key liaison between customers and internal departments (Sales, Production, Logistics)

+ Serve as the first point of contact for customers, handling daily business-related inquiries

+ Respond to product- and order-related questions, providing information on products, delivery times, and technical details

+ Handle administrative tasks, including order entry in Oracle and support with weekly reporting and analysis

+ Participate in relevant trade shows

+ Fluency in English and French (any other language would be an advantage)

+ Knowledge in MS Office programs (Outlook, Word, Excel and PowerPoint)

+ An extroverted, initiative, collaborative personality, who is able to prioritize and complete tasks in a timely manner

+ Outstanding relationship building skills and commercial flair

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