Customer Service Representative

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

• Handle inbound and outbound customer calls professionally and efficiently
• Respond to customer inquiries, complaints, and requests in a timely manner
• Provide accurate information about products and services
• Document customer interactions in the system correctly
• Meet daily, weekly, and monthly performance targets (KPIs)
• Escalate complex issues to supervisors when necessary
• Maintain confidentiality of customer information
• Follow company policies and call center procedures

Core Skills

• English Language
• Customer Service
• Problem Solving
• Strong Work Ethic
• Organizational Skills

Working Locati...