Customer Service Representative
T
ThermoFisher Scientific
📍 Taipei, Taiwan, Taiwan
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary**
This role supports the **Customer Care team for Taiwan** and reports to the **Customer Care Supervisor** . You will take ownership of day-to-day order fulfillment activities and deliver **exceptional service** to our customers and channel partners. The ideal candidate is professional, customer-centric, and thrives in a fast-paced, matrixed environment.
**Key Responsibilities**
+ Serve as the primary point of contact for customers, channel partners, and internal teams via phone, email, or meetings. Act as an account manager by providing proactive updates on any changes or delays and offering alternative solutions when needed.
+ Respond promptly and effectively to customer inquiries, including quotations, orders, product availability, pricing, delivery, billing, returns/replacements, complaints, and oth...
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary**
This role supports the **Customer Care team for Taiwan** and reports to the **Customer Care Supervisor** . You will take ownership of day-to-day order fulfillment activities and deliver **exceptional service** to our customers and channel partners. The ideal candidate is professional, customer-centric, and thrives in a fast-paced, matrixed environment.
**Key Responsibilities**
+ Serve as the primary point of contact for customers, channel partners, and internal teams via phone, email, or meetings. Act as an account manager by providing proactive updates on any changes or delays and offering alternative solutions when needed.
+ Respond promptly and effectively to customer inquiries, including quotations, orders, product availability, pricing, delivery, billing, returns/replacements, complaints, and oth...