Customer Service Representative - Tech support Account

Key Responsibilities

• Assist customers with search engine-related inquiries, account issues, and navigation support.
• Troubleshoot technical problems such as login errors, browser issues, account recovery, and tool functionality.
• Guide users through product features, settings, and best practices to improve their search experience.
• Escalate advanced technical concerns to the appropriate support teams when needed.
• Document customer interactions accurately and follow technical protocols.
• Provide clear, step-by-step instructions to help users resolve issues efficiently.
• Maintain product knowledge and stay updated on new features or system changes.

Job Requirements:

• With or without BPO experience
• Must be at least 18 years old
• Able to work onsite and full-time
• Preferably with valid IDs such as: Postal, PhilSys, UMID, Maritime ID, Passport, or Dri...