Job Description
The Role:
- Handle inbound live chats from players or users and respond to their queries effectively.
- Resolve in-game issues, account problems, or transaction concerns in a timely manner.
- Respond to customer inquiries accurately and professionally, maintaining brand tone and empathy.
- Manage customer complaints by identifying root causes and providing appropriate solutions.
- Ensure high levels of customer satisfaction and retention.
- Maintain clear records of customer interactions and escalate complex cases when necessary.
- Collaborate with internal teams (technical, product, or moderation) to resolve user issues.
- Meet individual KPIs related to response time, resolution rate, and customer feedback.
Ideal Profile:
Requirement
- High school diploma or above; a Bachelor's degree is a plus.
- Previous experience in customer service, online support, or live chat handling preferred.