Customer Service Representative - Welsh

**We're Happy to help relocate the right Candidate to Belfast, Northern Ireland as this is an office Based Role - So relocation is required.**

Role & Responsibilities:

• Providing customer support via telephone, e-mail and other methods in Welsh and English.
• Ensuring a high level of customer service to our candidates and clients.
• Resolving customer queries on a first call resolution basis.
• Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
• Following your assigned daily schedules and tasks.
• Taking part in in motivational activities.
• Using and implementing feedback given during monitoring and coaching sessions.
• Ensuring data security and upholding GDPR regulations.
• Achieving all individual KPIs including (but not limited to) AHT, QA, PPH.

The Person

• Who is passionate...