Customer Service Representative

What does the role look like?

We are looking for a motivated and detail‑oriented MRO Customer Service Representative (CSR) to join the Aftermarket Military Customer Services team during a period of significant transformation. As a Customer Service Representative within the Aftermarket team, you will act as a key point of contact for customers, managing queries, orders and communications to ensure a high level of service delivery. This is a fast‑paced, detail‑focused role requiring strong communication, organisation and problem‑solving skills.

Responsibilities

• Act as the primary point of contact for a portfolio of Aftermarket customer repairs
• Manage customer enquiries via phone and email, providing timely and accurate updates
• Generate quotations, manage orders and resolve customer issues efficiently
• Review purchase orders and conduct contract reviews to ensure compliance
• Coordinate scheduling and order management in...