Customer Service Representative

LabChem Inc, a TCPA Company is a leading manufacturer and distributor of specialty chemicals.

The Customer Service Representative serves as the main point of contact for customers, managing the full order entry process. This role requires accuracy in maintaining records and a proactive approach to resolving logistics and product inquiries across email, EDI, and online portals. The role also handles post-order requests, including status updates, product questions, return approvals, and shipment-related issues.

JOB DUTIES AND RESPONSIBILITIES

• Order Management: Efficiently process customer orders (phone, email, and EDI) using ERP systems, web tools, and EDI, ensuring 100% data integrity.
• Proactive Issue Resolution: Investigate and resolve post-order issues, such as back orders, expediting, carrier tracking, and discrepancies in shipments (damages, ...