Customer Service Representatives (Bacolod site)

Qualifications

• Highschool and College graduates with no BPO Experience


• Average communications skills


• Willing to work on-site


• Amendable to any given schedule


• A team player


• Can work ASAP

Job Description

• Handle mileage plus reservations and queries.


• Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor.


• Ensure accurate documentation of customer profiles/reservations.


• Handle customer complaints and provide first time resolution.


• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems


• Keep all company information which includes customer information confidential and secured.

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