Customer Service Representatives

About the job Customer Service Representatives

Job Summary

We are seeking a detail‑oriented and customer‑focused individual to join our healthcare team as a Patient Services Coordinator. In this role, you will be the first point of contact for patients, responsible for answering incoming calls, addressing inquiries, and scheduling appointments in alignment with provider preferences and insurance coverage. You will manage new patient referrals, verify insurance information regularly, and ensure timely follow‑up on missed appointments and voicemails. The ideal candidate will demonstrate excellent communication skills, a strong sense of organization, and a commitment to maintaining patient confidentiality in compliance with HIPAA regulations. Prior experience in a healthcare setting is preferred.

Key Responsibilities

• Answer incoming calls and accurately assess and process caller requests and inquiries.
• Schedule patients with prov...