Customer Service Tech II (IT Support Tech)
S
System One
📍 Washington, DC, United States
Job Description
Customer Service Tech II (IT Support Technician)
Location: Washington, DC | Onsite
Compensation: $28.54
Security Clearance: Ability to obtain and maintain SEC Public Trust
Responsibilities
+ Provide second-level technical support for SEC personnel, resolving complex hardware, software, and connectivity issues that cannot be addressed at first contact.
+ Perform desk-side and service desk support, including workstation imaging, deployment, and enterprise software/peripheral configuration.
+ Manage incident and request tickets in the enterprise ticketing system, ensuring accurate categorization, prioritization, and documentation.
+ Coordinate with internal and external support teams to ensure timely resolution of escalated issues.
+ Assist with user training and provide guidance on best practices for SEC IT systems and tools.
+ Participate in continuous service improvement activities to enhance operational ef...
Location: Washington, DC | Onsite
Compensation: $28.54
Security Clearance: Ability to obtain and maintain SEC Public Trust
Responsibilities
+ Provide second-level technical support for SEC personnel, resolving complex hardware, software, and connectivity issues that cannot be addressed at first contact.
+ Perform desk-side and service desk support, including workstation imaging, deployment, and enterprise software/peripheral configuration.
+ Manage incident and request tickets in the enterprise ticketing system, ensuring accurate categorization, prioritization, and documentation.
+ Coordinate with internal and external support teams to ensure timely resolution of escalated issues.
+ Assist with user training and provide guidance on best practices for SEC IT systems and tools.
+ Participate in continuous service improvement activities to enhance operational ef...