Customer Service & Technical Support Coordinator

This role plays a central role in delivering exceptional service to customers while ensuring the smooth processing of quotes and orders. Acting as a key link between customers, production and transport, the role ensures accurate information flow, timely deliveries, and effective issue resolution. It also includes providing basic first line technical support, helping customers understand products and resolve basic technical queries.

About The Role

• Customer Interaction & Enquiries - Proactively manage multi-channel customer enquiries, aiming for complete and timely responses within KPI targets, and striving for first contact resolution to enhance satisfaction and efficiency.  Resolve order discrepancies, delivery issues, and product‑related queries promptly.
• Order & Quote Management - Accurately process customer quotes and orders into the system and issue order confirmations within defined KPI ti...