Customer Service Technical Support

Customer Service Technical Support

Job Title : Technical Support / Customer Service

Location : Petersfield GU32

Reports To : General Office Manager

Job Summary : The Bicycle/Motorcycle Technical Support Administration Assistant will provide essential administrative support to the technical support team. This role combines customer service and technical knowledge to assist in resolving technical queries, managing workflow ensuring smooth operations of the service department. The role requires strong communication skills, attention to detail, and a keen interest in bicycles and motorcycles.

Key Responsibilities :

1. Customer Support : Respond to customer inquiries via phone, email, or in-person, providing guidance on technical issues related to bicycles and motorcycles.
2. Technical Assistance : Assist customers in t...