Job Description
Join us in delivering a 5-star customer experience.
At Gleeson Homes, we’re committed to creating exceptional homes and an exceptional journey for every customer. Our Customer Service team plays a vital role in achieving this, and we’re looking for a proactive, people‑centred Customer Services Advisor to help us deliver a consistently outstanding aftercare experience across the region.
If you’re passionate about customer service, thrive in a fast‑paced environment, and enjoy working collaboratively to solve problems, this is a fantastic opportunity to make a real impact.
Responsibilities
Customer Experience & Communication
- Act as a brand ambassador for Gleeson Homes, promoting our values and delivering a warm, professional service.
- Manage inbound calls, emails, and enquiries, ensuring all responses meet agreed SLAs.
- Conduct post‑completion courtesy calls to understand customer experience and encourage NHQC survey engag...